1. Exchange policy
In-store purchases
Products purchased at curio retail stores may be exchanged once within two (2) days from the purchase date stated on the sales receipt.
Online purchases
Products purchased through the Website may be exchanged once within fourteen (14) days from the date the customer receives the order.
2. Exchange eligibility
Products are eligible for exchange only if all of the following conditions are met:
- The customer provides the original sales receipt, order confirmation, or other valid proof of purchase.
- The product is unused, in its original condition, and free from scratches, cracks, breakage, or any damage resulting from customer handling or misuse.
- Due to the handcrafted nature of curio decorative products, each item is unique. Therefore, decorative products may only be exchanged for a similar item rather than an identical one.
- The replacement product must be of equal or greater value than the original purchase. If the replacement product has a higher selling price, the customer is responsible for paying the price difference.
3. Products damaged during shipping
For orders delivered by courier, customers are requested to inspect the products immediately upon delivery.
If any product is found to be cracked, broken, or otherwise damaged as a result of transportation, the customer must notify curio within twenty-four (24) hours of receiving the order.
To facilitate the claim process, customers are requested to provide:
- Photographs of the damaged product;
- Photographs of the external shipping packaging;
- The order number or proof of purchase.
Upon verification, curio will arrange for a replacement product or provide another appropriate resolution at no additional cost to the customer.
4. Non-exchangeable cases
Exchange requests will not be accepted under any of the following circumstances:
- The product has been damaged, altered, or is no longer in its original condition.
- The applicable exchange period has expired.
- The customer is unable to provide valid proof of purchase.
5. Additional information
- curio offers product exchanges only and does not provide refunds under any circumstances.
- Customers are required to present the original sales receipt or proof of purchase when requesting an exchange.
- Product returns for refunds are not accepted.
- curio products are not covered by a warranty.
- For any inquiries or assistance regarding exchanges, customers are encouraged to contact curio’s Customer Service team. We will make every reasonable effort to provide prompt support and an appropriate resolution.
